At PSC-IO Consulting, we value transparency, accountability, and trust in all our professional engagements. We are committed to addressing any concerns or grievances promptly, fairly, and effectively.
This Grievance Redressal Process outlines the steps you can follow if you have a complaint or concern regarding our services, conduct, or operations.
1. Filing a Grievance
If you wish to raise a grievance, please provide a clear and detailed description of your concern by email or postal communication. Include:
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Your full name and contact details
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Description of the grievance
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Relevant documents or evidence (if any)
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Date(s) of the issue or incident
Send your grievance to:
📧 grievance@psc-io.com
or
📮 [Insert Office Address – e.g., PSC-IO Consulting, Doha, Qatar]
2. Acknowledgement of Grievance
Once we receive your grievance, we will acknowledge it within 3 business days, confirming receipt and providing a reference number for future communication.
3. Review and Investigation
Our grievance redressal team will:
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Conduct an impartial review of the complaint
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Investigate the facts and gather relevant information
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Contact you if further clarification or supporting documents are needed
Investigation typically concludes within 10–15 business days depending on the complexity of the issue.
4. Resolution and Response
After the investigation, we will provide:
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A written response outlining the outcome
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Actions taken to resolve the issue (if applicable)
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Preventive steps for future cases, if relevant
If additional time is required, you will be informed of the revised timeline and reason for the delay.
5. Escalation
If you are not satisfied with the resolution, you may escalate your grievance by writing to our senior management at:
Your appeal will be reviewed independently, and a final decision will be communicated within 10 business days.
6. Confidentiality and Non-Retaliation
All grievances will be handled with strict confidentiality. We ensure that no party will face retaliation or adverse action for raising a genuine concern in good faith.
7. Continuous Improvement
PSC-IO Consulting reviews all grievances periodically to improve our services and internal processes. Your feedback helps us grow and maintain high standards of service and integrity.
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